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| About Us This web site is owned and operated by Nikkis Folly Jewellery who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Nikkis Folly Jewellery 14 Dukes Road Braintree CM7 5UE United Kingdom Phone: 01376316395 Fax: Email: nbentley [at] nikkisfolly [dot] co [dot] uk Nikkis Folly Jewellery is the Trading name of Ms Nikki Bentley |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment via the Paypal payment site and Cash with order via snail mail. Some approved account holders will have the option of Cash On Delivery and Payment on Invoice. We only supply to addresses in the United Kingdom. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All orders are shipped by the Royal Mail Postal service. |
| Delivery Schedule We process your order as soon as payment has been confirmed by paypal. We will normally send your order to you within 3 business days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges At the present time Nikki's Folly Jewellery is not VAT registered and as such there is No tax component shown on invoices. |
| Credit Card Security All credit card payments are processed by PayPal and as such are protected by their world class secure payment system. Our system does not recieve or store any credit card details. We will start processing your order when we receive a notification from PayPal that you have paid for your order. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. If you are not happy with your purchase you can return the item for a full refund of its purchase price. Return postage to Nikki's Folly Jewellery is the buyers responsibility. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01376316395 or write to us at Nikkis Folly Jewellery, 14 Dukes Road, , Braintree, , CM7 5UE, United Kingdom |
| Privacy Policy INTRODUCTION In this privacy policy, “we” and “our” relates to Nikkis Folly Jewellery “You” and “your” relates to the natural person reading this document that is: considering purchasing, has purchased from Nikkis Folly Jewellery or is making an enquiry. HOW WE USE YOUR PERSONAL DATA We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order. Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry. We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of. We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests. If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order. We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way. We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU. WHAT DATA DO WE HOLD? We hold the personal data that you supplied in the course of placing your order or enquiry. The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order. We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone. We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances. HOW WE HOLD YOUR PERSONAL DATA We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry. If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it. Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means. CO-OPERATING WITH LEGAL AUTHORITIES If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data. YOUR RIGHTS If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us. You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent. You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from. You can exercise any of these rights by contacting us using the details below. You have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed. HOW TO CONTACT US If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01376316395. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
| Remittance Terms Terms: 14 Days from date of invoice. Cheques payable to Ms N. Bentley Ms Nikki Bentley trading as Nikki's Folly Jewellery Please write your order number on the back of your cheque |